Introduction

Palqee Prisma is High-Precision Instrumentation (HPI) for human-led and AI-powered workflows in regulated industries. It detects policy violations and controls adherence across human review processes, contact center interactions, AI-generated outputs, and any workflow where compliance matters — with the precision regulated industries demand.

Whether you're validating that a contact center agent followed escalation procedures, checking that an AI system's responses comply with disclosure requirements, or monitoring underwriting processes for conduct risk — Prisma delivers automated validation at scale with structured, audit-ready outputs.

How Prisma Works

1. Define your policies — Encode your organization's rules, compliance standards, and quality guidelines as policy metrics
2. Validate at scale — Every interaction — human or AI — is automatically validated against your policy metrics in real time or in batch. Move from sampling to 100% coverage
3. Human review for edge cases — When validation results are ambiguous, cases are routed to domain experts. Experts review only when necessary
4. The system learns — Expert feedback becomes metamemory (HSCM) that future validations draw on automatically, reducing ambiguous rates and continuously improving precision

What Makes Prisma Different

Most tools rely entirely on AI to score AI, using generic benchmarks that don't reflect your organization's specific policies. Prisma takes a different approach: human expertise drives the system.

Your domain experts define the policies. When edge cases arise, their feedback gets catalogued as controls in Prisma's metamemory — structured knowledge that future validations retrieve and apply automatically. The result is a system that compounds institutional knowledge over time, aligning with your organization's actual standards rather than generic metrics.

This isn't just validation — it's a flywheel that turns expert judgment into scalable, consistent oversight.

Architecture

Prisma consists of two components:

• Prisma Platform (prisma-base) — The backend providing APIs for validation, human review, analytics, notifications, and administration. Deploys on-premises or in your VPC. Requires a license.
• Prisma SDK (prisma-ai) — A Python SDK for ingesting data from human-led and AI-powered workflows at scale using OpenTelemetry. Integrates with the Prisma Platform to run policy validations, and connects with your existing visualization and observability tools (Power BI, Tableau, Teams, and more).

Use Cases

• Customer Risk — Validate agent interactions against response policies, escalation procedures, and disclosure requirements
• Financial Crime — Monitor transaction review workflows for compliance adherence
• Customer Complaints — Ensure complaint handling follows regulatory and procedural standards
• Conduct Risk — Detect policy violations in advisor and representative communications
• Underwriting Operations — Validate underwriting decisions against risk policies
• AI Governance — Track fairness, bias, and compliance in AI-driven decision-making

Next Steps

• Why Prisma? — How metamemory and human-led validation set Prisma apart
• Quickstart — Validate your first interaction in 5 minutes
• Core Concepts — Understand policy metrics, the 4-prompt pattern, and HSCM